This policy explains how Mase Plumbing 24/7 ("We", "us"), run by Connor Mason, 4 Nunley Crescent, Raunds, NN9 6GW, handles personal information when you use this website or contact us.
Information we collect
When you use the quote form, call, email or message us on WhatsApp, we may collect your name, phone number, email address, postcode, address, details of the plumbing problem and any photos or videos you send.
How we use it
We use your information to respond to your enquiry, provide quotes, arrange and carry out work, take payment and keep basic records. We do not sell your information.
Legal basis
We process your information to take steps at your request before entering a contract, to perform a contract with you, to meet legal obligations such as record-keeping, and for our legitimate interest in running the business.
Who we share it with
Enquiry form submissions are passed to the customer management system we use to handle enquiries. We may share information where required by law. Otherwise, we do not share your information with third parties.
How long we keep it
We keep enquiry and job records only as long as needed for the purposes above, including any legal, accounting or insurance requirements.
Your rights
Under UK data protection law you can ask to access, correct or delete your information, object to or restrict its use, or ask for a copy. Contact us at maseplumbing@icloud.com. You can also complain to the Information Commissioner's Office (ico.org.uk).
Third-party services
This site includes a Google Maps embed, which may set cookies under Google's own privacy policy, and links to Google and Facebook.
Contact
Mase Plumbing 24/7, 4 Nunley Crescent, Raunds, NN9 6GW. Email maseplumbing@icloud.com. Phone 07368 937890.