Emergency Plumberin Raunds & Surrounding AreasWhen Water Won't Wait
Burst pipes, sudden leaks and overflowing toilets. Call or WhatsApp us and we aim to get to you as quickly as possible, so the damage stops and the repair gets done properly.
5.0 on Google
5.0
Google rating
Domestic & commercial
Plumbing work
£2,000,000
Public liability insurance
Workmanship
Stood behind where applicable
Overview
Emergency plumbing & call-outs: What You Need to Know
What an emergency call-out covers
An emergency plumbing call-out is for the problems that can't sit until next week: a pipe that has split and is spraying water, a leak coming through a ceiling, a toilet that is overflowing, or water you can't turn off. We attend, makes the situation safe, finds the cause and repairs it, or puts a sound temporary fix in place if parts are needed.
Who it is for
Homeowners, tenants, landlords and businesses across Northamptonshire, Milton Keynes, Bedford, Cambridgeshire and Peterborough. Whether it is a family home in Raunds, a rental flat in Wellingborough or a shop unit in Northampton, the aim is the same: stop the water, protect the property and get things working again.
When you need it
If water is escaping and you can't control it, if it is near electrics, if it is coming through a ceiling, or if you have lost your water supply, treat it as an emergency. If you're unsure, send us a photo or short video on WhatsApp. We can see what's happening and tell you whether it needs attention now.
Why a professional matters
In an emergency, the quick fix that holds for an hour is not the same as a repair that holds for years. Tape, filler and over-tightened fittings often fail again, usually at the worst moment. A proper repair means the right fitting, the right pipe and a tested joint, so you are not calling out again next week.
Why it can't wait
What Happens If It's Ignored
- A burst pipe can release a large volume of water in a short time. Floors, ceilings, plaster and electrics can all be damaged, and the longer it runs the bigger the repair bill for the building itself.
- Water that soaks into ceilings and walls can lead to damp, staining and mould that appear long after the leak itself has been fixed.
- Leaks near light fittings, sockets or consumer units are a safety risk, not just a mess.
- For landlords and businesses, an unresolved leak can mean tenants without water, closed premises and complaints that escalate quickly.
Common mistakes to avoid
- Not knowing where the stopcock is. Find it now, before you need it. It is often under the kitchen sink, in a downstairs cloakroom or where the water main enters the property.
- Wrapping a split pipe in tape and leaving it. It might slow the leak, but it is not a repair.
- Waiting to see if it gets worse. Leaks rarely fix themselves, and hidden water keeps spreading.
- Using electrics near the water. If water is near sockets or lights, keep clear and switch off at the consumer unit if it is safe to do so.
Our process
How We Handle It
Call or WhatsApp
Ring us or send a WhatsApp with a photo or video. If we're on another job, the message means we can see the problem and reply as soon as we can.
Make it safe
On arrival, the first job is stopping the water and making the area safe.
Find the cause
We trace where the water is coming from, rather than just treating where it ends up.
Repair and test
The damaged section or fitting is repaired or replaced, then tested under pressure to make sure it holds.
Clear next steps
If anything else needs attention later, you are told plainly, with a quote where possible.
Benefits
What You Get
Fast where it counts
Several reviews mention us arriving within the hour. Response times vary, but the aim is always to get to you as quickly as possible.
Damage contained
Stopping water early is the biggest single thing that limits the cost of a leak to your property.
One person, start to finish
The person you speak to is the person who turns up. No call centre, no being passed around.
Insured
Mase Plumbing 24/7 holds £2,000,000 public liability insurance.
Honest pricing
Emergency and diagnostic jobs may need pricing after inspection. You will know what you are paying for before further work goes ahead.
Simple payment
Pay by bank transfer or cash once the job is done.
In detail
Emergency plumbing & call-outs, Explained
Emergencies come in different forms. Here is what we typically deals with on an emergency call-out, and how each is handled.
Burst and split pipes
Pipes can split from frost, corrosion, old joints giving way or accidental damage from drilling and nails. Copper pipework is usually repaired by cutting out the damaged section and fitting a new length with compression or push-fit fittings, depending on location and access. Plastic pipework is repaired with the correct matched fittings. The repair is then pressure tested.
Leaks through ceilings
Water appearing through a ceiling usually comes from a bathroom, a pipe in the floor void or a failed seal above. The job is to find the true source, which may be some distance from the stain. Isolating the supply first prevents further damage while the cause is traced.
Overflowing toilets and cisterns
A cistern that won't stop filling, or a toilet that overflows, is usually down to a failed fill valve, a stuck float or a blockage. These can often be repaired on the same visit.
Stopcocks that won't turn off
Old stopcocks seize up and often fail exactly when you need them. If yours won't turn, we can isolate the supply another way and replace the stopcock so you can control your water in future.
Loss of water supply
No water to taps can be caused by a closed or failed valve, a leak elsewhere in the property, or an issue on the supply side. We will check what is within the property and tell you clearly if the problem lies with the water supplier.
Homes and commercial premises
In a home, the priority is protecting rooms and belongings. In commercial premises, it is often about keeping the business open, so isolating only the affected area and keeping toilets and kitchens working where possible. Both domestic and commercial emergencies are covered.
What emergency work does not include
Mase Plumbing 24/7 does not carry out any gas work. If you smell gas, leave the property and call the National Gas Emergency number on 0800 111 999.
Practical guide
Useful Advice Before We Arrive
What to do in the first five minutes
Turn off the water at the stopcock. If the leak is near electrics, switch off at the consumer unit only if you can reach it safely without standing in water. Open cold taps to drain the system and reduce pressure on the damaged pipe. Move belongings away, put towels and buckets down, then call or WhatsApp us with a photo or video so we can see what we're coming to.
Pricing & payment
Know What You're Paying Before Work Starts
Quotes are provided before work begins wherever possible, so you can decide with the full picture. Fixed prices are preferred, because they give you certainty. Some jobs are charged on time and materials where the work is more complex or the full extent of the problem can't be seen until it's opened up.
Emergency and diagnostic work may be priced after inspection, because the cause isn't always visible until we are on site. Either way, you'll be told what is needed and why before further work goes ahead.
For larger jobs, a deposit may be required depending on the job and the cost of materials. Payment is by bank transfer or cash. Card payments are not taken.
Why choose us
Local, Reliable and Fully Insured
Connor Mason started Mase Plumbing 24/7 after years working in domestic plumbing, maintenance and emergency repairs for other companies. He built the business around honest pricing, reliable workmanship and someone who actually picks up the phone.
Every job is covered by £2,000,000 public liability insurance. Before we attend, you can send photos or videos of the problem on WhatsApp, so we arrive knowing what we're dealing with and you get a clearer idea of what's needed.
Enquiries are answered the same day where possible. If we're on a job when you call, send a WhatsApp and we'll get back to you as quickly as we can.
Reviews
Rated 5.0 on Google
"Connor came out to a burst pipe; I called him at 9pm and he was with me within the hour. Great service."
"Had a leak, rang Mase Plumbing and he was out within the hour. Was soon fixed. Very polite and knowledgeable! If I could rate 6 stars I would!"
"Connor is a very clever plumber, extremely capable with complicated plumbing and thinks around things with workable solutions."
FAQ
Questions About Emergency plumbing & call-outs
Covering Northamptonshire, Milton Keynes, Bedford, Cambridgeshire, Peterborough, including Raunds, Rushden, Higham Ferrers, Wellingborough, Thrapston, Kettering, Northampton.
- How much does an emergency plumber cost?
- Prices are not listed because every emergency is different. Emergency and diagnostic jobs may be priced after inspection, and you will be told what is needed before further work goes ahead.
- How quickly can you get to me?
- We aim to respond as quickly as possible. Several reviews mention us arriving within the hour, but response times depend on where we are and what job we i on, so this can't be guaranteed.
- Is the phone answered 24/7?
- Emergency call-outs are available, but we may be on a job when you ring. If we don't answer, send a WhatsApp with a photo or video and we'll get back to you.
- What should I do while I wait?
- Turn off the water at the stopcock, keep away from electrics near the leak, move valuables out of the way and catch dripping water where you can. Take photos for your insurer if needed.
- Do you cover emergencies in Milton Keynes and Bedford?
- Yes. We cover Northamptonshire, Milton Keynes, Bedford, Cambridgeshire and Peterborough, including Raunds, Rushden, Wellingborough, Kettering and Northampton.
- Do you handle commercial emergencies?
- Yes. Both domestic and commercial customers are covered.
- Is the repair guaranteed?
- Where applicable, Mase Plumbing 24/7 stands behind its workmanship. If an issue arises from work carried out, we'll return to put it right.
- How do I pay?
- By bank transfer or cash. Card payments are not taken.
- Do you deal with boiler or gas emergencies?
- No. Mase Plumbing 24/7 does not do any gas work. For a suspected gas leak, call 0800 111 999.
Related services
Areas covered
We are based in Raunds, Northamptonshire, and provides emergency plumbing & call-outs for homes and businesses across the county and beyond. The main areas covered are Northamptonshire, Milton Keynes and Bedford, along with Cambridgeshire and Peterborough. Closer to home, that includes Raunds, Rushden, Higham Ferrers, Wellingborough, Thrapston, Kettering and Northampton.
Wherever you are in the area, the service is the same: you speak to the team, you get a quote before work wherever possible, and the job is done properly from start to finish. If you're not sure whether your location is covered, call or send a WhatsApp and ask.
Northamptonshire · Milton Keynes · Bedford · Cambridgeshire · Peterborough · Raunds · Rushden · Higham Ferrers · Wellingborough · Thrapston · Kettering · Northampton. See all areas
Water Where It Shouldn't Be?Call Us Now.
Local, reliable plumbing. Quotes before work wherever possible. £2,000,000 public liability insurance. Rated 5.0 on Google.